Posted: Sep 12, 2011
Author: WordJack Media
Don't view the potential for a negative review as a reason not to solicit reviews. This client’s honesty can help you find and correct problems. Use the opportunity to take their feedback and make improvements in your operation. We all have things we can improve. This customer is helping you to do that.
Negative reviews have a dual impact on your online reputation. Obviously the review itself is the first part. How you handle the negative review can have a much bigger impact than getting the negative review in the first place. Ignoring negative reviews may hurt your reputation further. However, fixing a problem can turn a negative review into a positive one. Here are some useful tips:
Remember, despite how bad a negative review might seem, most readers know when someone is complaining and is just difficult to please. A well-considered reply to a negative review is one of the greatest things you can do for your online reputation.
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