WordJack Media
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4 Questions to Ask a Happy Customer to Bring You More Sales
Posted: Oct 04, 2011
Author: WordJack Media
Isn’t it a brilliant feeling when clients are happy with you? When you get positive responses, you can capitalize on them. Start by asking happy clients four winning questions:
- Is there anything else I can do for you?
- May I publish your testimonial on my website/brochure?
- Will you refer me to your family, friends, and colleagues?
- May I email/post forthcoming special offers and new products to you?
After the client has responded to the ‘Is there anything else I can do for you’ question, reply by saying “I’ve thought about what you said.” Then go on to explain about a complementary service or product. This could be either your service/product or that of another reliable business that you know of (as a referral). If the customer reacts positively, offer to save him or her time by setting up an appointment to explore this further.
Always thank your clients for their business. Tell them how much you value them and that you never take them for granted. Make a pledge to phone one past customer each day.
- Personal attention is a guaranteed winner
- Happy clients will come back
- Satisfied customers want to do more business with you
- Happy customers will tell people about you
Too often, businesses concentrate on sourcing new customers without realizing that their existing client base is an integral key to getting new ones. Searching for new clients could easily take 3-4 hours out of your day – preparing proposals, making follow-up phone calls, and scheduling meetings. Calling an existing client to nurture your relationship will take just five minutes.
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